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Note: This is a guide only.

Please be mindful that courier delays can be caused by a multitude of reasons such as but not limited to Covid19, weather, or regional public holidays. Once we have dispatched your order it is out of our control, we cannot get CourierPost to rush or speed up your delivery. You will need to contact CourierPost directly with your tracking number to see whether any alternatives are possible such as arranging a pick up directly from their depot.

We created this guide to give a better idea for last minute orders but we highly recommend booking garments at least one week in advance.

By entering or using any part of “www.rabbitborrows.com”, you agree to be bound by this Rental Agreement. If you do not agree to any or all of the agreement, our services will not be available to you (the renter).

This Rental Agreement is a legal agreement between you (the renter) and Rabbit Borrows. The agreement was established by us to ensure both you (the renter) and Rabbit Borrows are covered if anything were to go wrong.

1 GARMENT WEAR ; 

Once you have hired your garment for hire from Rabbit Borrows you are agreeing to our terms & conditions. Please note the garment is for single use only; the customer who purchased this garment is the only one able to wear this garment. Your garment is for use ONLY on the day you selected to hire when making your purchase. 

2 PICK UPS/ DROP OFFS;

Rabbit Borrows does offer to pick up and drop off. To arrange a pick up please contact us on hello@rabbitborrows.com. 

3 DRESS HIRE ARRIVAL TIME; 

Usually dresses are hired over a weekend (Friday-Sunday). They get couriered back to us on a Monday which is an overnight courier so we receive them back from the girls who wore them the weekend before, on the Tuesday. We then wash these dresses (whether it be dry-clean overnight or hand wash). You item will be shipping either Tuesday afternoon or Wednesday morning on an overnight courier for you to receive your item on Thursday. We contract a third party organisation (Courier Post NZ) to process all of our shipping requirements.We always aim to post dresses 1-3 days before the date of your event.

Please note that their overnight courier system is not a 100% guarantee for overnight service. From our experience, they almost always deliver our lovely garments on time, but there are very rare occasions where there are delays. This can be due to their internal sorting errors, courier transport incidents such as car/plane delays and/or crashes, congestion in both roads or sky paths and/or weather delays. By agreeing to our rental agreement you exempt us from any liabilities due to these delays. If you would like to pursue legal action for a compensation, please contact Courier Post with your postal details, we are more than happy to assist you by providing to you any supporting evidence where necessary for your claim. However, we as a company will not seek compensation on behalf of you as our contract with them can create a conflict of interest if we directly take legal action against our contractors. 

As per our refund policy, if you think that we have not done our duty by sending out the garment in a reasonable time frame to ensure it's delivery to you. Please email us with supporting evidence and we will of course uphold our agreement to the Consumers Guarantee Act by providing a full refund.

4 EXTENDED RENTAL; 

Rabbit Borrows offers extended hire if you would like to purchase this for your holiday away/overseas. The cost of an extended hire will be the original hire fee multiplied by the number of weeks. If you're interested in an extended hire on a garment simply book out the dress for the week/s you are wanting it for.

5 SHIPPING; 

Please return your garment in the prepaid postage bag we provided, by the end of the following business day (2pm). All rentals MUST be handed over the counter at your nearest post shop for it to be scanned. DO NOT put the return bag in the postal boxes - this delays the return process. Rabbit Borrows holds the right to charge you a late fee of $25 per day as an agreement violation if you do not hand your garment in the return bag to a NZ Post before 2pm on the next business day following your rental day. At the point where a garment is handed to NZ Post, the staff will scan the item to show that it has been handed in, we use the tracking details online as proof of return. The garment MUST be returned even if it is damaged to the point where it cannot be rented anymore (damage/replacement fees will also occur in this case).

6 CANCELLATION PERIOD; 

Our cancellation policy is 24 hours for a 100% refund UNLESS your order has already been processed and shipped. If 24 hours has passed since your hire with Rabbit Borrows then please refer to our refund policy regarding the amount of refund/credit imbursement you will be able to receive depending on how close you are to the rental date.

7 GARMENT CARE; 

We cover standard cleaning for all our garments which includes minor and easily-removable stains. If the garment returns back to us with damages such as but not limited to alcohol stains, fake tan, pins in garments, altering the garment with tacked cotton, makeup stains dirty markings on the trails, we hold the right to charge you for fees associated with stain removal/fixing the garment.

If the garment does not return back to us in a "rentable" state where it is damaged beyond repair (including but NOT limited to unremovable stains, rips and tears) you hereby authorise Rabbit Borrows to charge you for the value of the product. The value of the product takes into consideration RRP, deflation over time, and accessibility to replace the garment (limited edition, no longer in stock, no longer being produced etc.).

8 PHOTOS COPYRIGHT AND PRIVACY; You agree that any pictures you send in (whether it is by email, Instagram and/or Facebook) of yourself in our beautiful garments can be uploaded to our instagram; @rabbitborrows or our Facebook page; @rabbitborrows as well as our website and any other form of online media for marketing purposes. If you oppose to this, please mention this when you are sending in photos. 

9 DISCLAIMER ; All items are bought out of good faith, off various designer websites and second hand websites.. Some items are sourced manufacturer samples and or one off samples. 

How does this all work? 
We offer our garments to rent for a fraction of its retail price. For specific details, please visit our How it works page here.

How do I track my order? 

We will send you the tracking details once we’ve processed your order - all you need to do is check your email and the tracking code will be sent you directly once your item/s have shipped.

What if my order doesn't arrive on time?

We use CourierPost, the fastest most reliable courier logistics company available to businesses within NZ and late orders are rare, but do still happen. If your order has been made ahead of time (at least a week before your event), we will be responsible for the delays and offer a full refund on your order.

We send garments out in advance to mitigate any potential delays that may arise such as but not limited to courier timetabling, plane malfunctions and weather; all of which are out of our control but we do our best to avoid by sending our garments out nice and early. By ordering late, you forfeit our ability to send this beautiful garment out in advance which means if the garment does not arrive in time, we will be unable to give you a refund. We will still process last minute orders and dispatch the garment/s in line with our rental agreement (same day for orders before 2pm and the next business day for orders made after 2pm) but this will be entirely at your own risk.

How do I arrange a pick up?

To arrange a pick up from our Epsom home based studio please select the Pick Up option at check out - this is only available to Auckland customers. Pick ups require a 1 business day turnaround, this means you will be emailed within 24 hours of your order with details on our location and how to arrange a time.

If you need a same day pick up please email us at pickup@rabbitborrows.com with the subject title URGENT SAME DAY with the details on the garment name (and size if there are different sizes available), and your preferred time window for pick up. You MUST receive confirmation from us before booking a same day pick up as all orders are subject to store credit refunds only.

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