ADD-ON
Damage Protection
Did you know that we have a damage protection option that you can add onto your rental orders for stress-free renting?
How It Works
For every rental, we offer an optional damage protection add-on for $10.00 at checkout. If you choose this option, Rabbit Borrows will cover any minor damages that may incur to your rental such as rips or stains to the maximum cost of $250NZD per rented item.
If you choose not to add damage protection to your item, then you will be responsible for covering the full cost of any damages that may incur during your rental period.
If you receive an item that is ripped or damaged, please contact us immediately prior to initiating any type of repair yourself.
WHAT'S NOT COVERED?
We understand that minor damage can sometimes happen, however they are certain events we cannot cover. These include
- Late returns
- Irreparable or excessive damage to an item. This includes stains that cannot be removed.
- Loss of item due to carelessness or theft.
In the event that an item is irreparable or lost, as the Borrower, you will be liable to cover the fair market value item of the item, at the discretion of Rabbit Borrows.
FAQ
How much is damage protection?
Damage Protection is $10 and can be added on at checkout.
What is covered?
Our damage protection policy covers minor damages such as rip or stains to the maximum cost of $150NZD per rented item. It does not cover late returns, irreparable damage or loss of items.
What happens if the damage is over the amount covered?
In the case the damage to the item is irreparable, you will be liable to cover the fair market value item of the item at the discretion of Rabbit Borrows so that we can replace it.
Do I get to keep the item if it is beyond repair?
No. The garment must be returned to us after it is rented, even if you accidentally damage it. After it is damaged, it will still be the property of Rabbit Borrows Ltd.
