"Will my bum look good in this?"

That & all your other questions answered here.

General Enquiries

How long have you been operating?

We launched on 1 March 2019… we were just little bunnies back then!

Where do you ship to?

We offer designer dress hire NZ wide, from the top of the North Island to the bottom of the South.

How can I get in contact?

Text us for anything urgent (+642108831142) or email us at hello@rabbitborrows.com and we’ll get back to you within 2-4 business days. See contact page for more info.

I've never rented before! How does it all work?

Our process is super easy. Click here for the details. 

What if my dress arrives & doesn't fit?

​​Unfortunately we can’t provide a refund if the dress doesn't fit the way you’d hoped, BUT, this situation is pretty rare thanks to our detailed product descriptions. You also have the option of trying the item on before you rent (click here for info) or for $25 you can add a backup item to your order. A backup gives you total peace of mind that you’ve got another option, just in case the first doesn't quite fit.

What if my dress arrives & looks different to the photos?

Our stock images closely resemble what the garment looks like in person, and if there’s any colour variation due to lighting/filters we’ll note this in the description. You can always look at third-party sites for other images of the garment or check out our Instagram (@RabbitBorrows) to see our pieces in action. We’re also more than happy to send you some close up images/videos of the fabric — flick us an email (hello@rabbitborrows.com) or send us a DM on Instagram.

Help, I made an error when placing my order! How can I change it?

Don’t stress, these things happen! Text +642108831142 if it’s urgent (i.e. if your rental is coming up soon) and if your order hasn’t already been processed and packed, we’re happy to amend it. If you’ve made an error to an order a few weeks/months away, you can email us instead (hello@rabbitborrows.com).

I saw an item i love but it's not available in my size/preferred colour. Can you help?

Of course… or at least we’ll try! Get in touch at least 3-4 weeks before you need it and we’ll do our best to source your dream dress for you.

Can you help me style my rental?

Yes! We know our dresses are beautiful but they look even better when you’re rocking a whole look that makes you feel confident. Send us a quick DM on Instagram and we’ll come back to you with some free advice for complementary colours, jewellery and accessories. 

Do you have a store I can visit?

Not a store as such but we do offer 30min try-on sessions at our home based studio in One Tree Hill, Auckland. Get the details here.

Help, I'm in between sizes! What should I do?

The sizing description should tell whether the garment is true to size or runs on the smaller/larger side, but your safest bet is to add a backup option for just $25. Crisis averted! 

Can I try before I rent?

Absolutely - you can either book an in-person try-on at our HQ in Auckland or we can send you a garment via post to try on. Learn more here.

Shipping & Returns

How does the shipping process work?

We deliver garments via NZ Post using their overnight courier. All orders booked before 12pm (for orders that weekend) will be dispatched the same day. After your event, simply pop your garment in the prepaid postage bag and drop it into your local NZ Post shop.

Do I need to be home to sign for my delivery?

No, your parcel doesn't need a signature. If you would prefer to sign for it, please email us & we can arrange (for an additional $3 fee). 

When will my garment arrive?

On the delivery date before 5pm at the latest.

What are my shipping options?
  • Return NZ Wide Overnight Courier (excl rural) - $13.99
  • Return NZ Wide Saturday Delivery (for Friday orders, excl rural) - $18.99
  • Return NZ Wide Rural Shipping - $19.99
  • One way courier (Pick up + Postage Return) - $7.99
How can I track my order?

We’ll send you the tracking details via email once we’ve processed it, so you can track its progress. If you want to arrange pickup from the depot or have further questions on your parcel’s whereabouts, please call Courier Post directly on 0800 COURIER (it’s way faster than going through us!).

What if my order doesn't arrive in time for my event?

Delays are pretty rare, but they can happen - and if you booked at least one week in advance of the delivery date, you’re eligible for a refund via store credit. If your garment doesn’t arrive on time and you booked less than one week in advance of the delivery date, you won’t be eligible for a refund. 

Can I pick up or drop off?

Yes, you can pick up and drop off from our HQ in One Tree Hill, Auckland. Once you’ve made an order please email us to confirm a pickup time. We need at least 24 hours notice for pickups. For urgent same-day pickups please text us on +642108831142 and we’ll figure out a plan.

How do I return my items?

You’ll find a prepaid postage bag inside your parcel. Simply place the garment into the prepaid bag and drop it off at your nearest NZ Post shop. Please make sure you hand it over the counter (yes, to an actual human!) so they can scan the package. Do not pop it in a street post box, as these aren’t cleared daily. Depending where you live, you could alternatively book an NZ Post pickup. See if this is available for your address here.

When do I return my items?

Before 3pm on the next business day following your rental date. 

What happens if I return my items late?

You’ll get a late fee of $30 per day (or part thereof). Late returns impact our shipping schedules, and the last thing we want is for another Borrower to miss out on wearing their dream dress.

What if I accidentally damage the dress?

Please don’t attempt to fix it yourself, simply send it back to us on the return date (late returns will incur late fees) and give us a heads up. We have an experienced tailor who will assess the damage and fix the garment — and then we’ll invoice you the cost. If the damage is beyond repair you’ll be liable for 150% of the garment’s RRP.

If you’ve purchased damage protection with your order, however, you’ll be covered for any repairs/cleaning to a maximum cost of $200NZD per item.

Learn more here.

What if I accidentally stain the dress?

As above — please don’t attempt to clean it yourself, we have an experienced drycleaner who will assess the garment and clean it for us. If you don’t have damage protection, you’ll be liable to cover this cost.

Got another question?